Return Policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition as received, unworn or unused.
  • In its original packaging with all tags attached.
  • Accompanied by a valid receipt or proof of purchase.

How to Start a Return

To initiate a return, contact us at sales@billscart.com. Returns should be sent to:

Billscart
347 N Township Rd
Yuba City, CA 95993
United States

If your return is accepted, we will provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.

Damages and Issues

Inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exceptions & Non-Returnable Items

Certain items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants).
  • Custom or personalized products.
  • Personal care items (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards are non-returnable.

Exchanges

The fastest way to get a replacement is to return the original item and make a new purchase once the return is accepted.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days without justification. The item must be in the same condition as received, with tags, in its original packaging, and with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the refund approval. If approved, your refund will be processed to your original payment method within 10 business days. Please note that banks and credit card companies may take additional time to process the refund.

If you haven’t received your refund after 15 business days, please contact us at sales@billscart.com.