All orders qualify for free shipping worldwide no minimums or special exceptions.
We accept and ship orders to all countries except Russia, Israel, Iran, Iraq, India, and
OFAC-sanctioned countries.
Delivery Timelines
Order Type
Dispatch Time
Prime Marked Products
1–2 business days
All other Jackets & Outerwear
5–10 business days
Made-To-Measure Jackets & Outerwear
3–4 weeks
Footwear
2–3 weeks
Made-To-Measure Footwear
3–4 weeks
Bespoke Products
5–12 weeks
Prime Products: These items are ready to ship.
Dispatch times vary by product type—see the table above for estimates.
Once dispatched, delivery typically takes 3–4 business days.
Courier Service
To provide a premium experience, BillsCart uses express delivery services such as DHL and FedEx. We reserve the right to choose the most efficient courier for your destination.
APO/PO Box Addresses: We are currently unable to ship to PO, APO, DPO, or FPO addresses.
Customs Duty
If any customs duties are applied to your order, BillsCart covers them.
Duties are typically paid online by our team in advance. If your parcel arrives with unpaid duties, please accept delivery, pay the carrier, and send us the duty receipt for reimbursement.
Refunds for duties are processed within 5–7 business days via PayPal.
Lost or Damaged Products
If tracking shows “delivered” but you haven’t received the parcel, contact our Customer Support and the courier within 5 working days from the tracking delivery date to open an investigation. (Claims after 5 working days cannot be accepted.)
Once verified by the carrier, we’ll replace lost or transit-damaged items with either a full store credit or a replacement of the original order. Lost orders are not eligible for a refund.
Rescheduling & Delivery Issues
Tracking: We provide a tracking number after shipping. It is the customer’s responsibility to follow up with the courier. If the courier holds your parcel or attempts delivery when you’re unavailable, please contact them directly to arrange delivery.
Unaccepted Deliveries: If delivery is refused and the parcel is returned to the courier, it may be treated as lost/destroyed and cannot be processed for return. To initiate a return, please accept the parcel and follow our return instructions.
Incorrect Address Deliveries: Ensure your shipping address is accurate. After dispatch, we cannot reroute to a different address. If undelivered, the item may not return to us—courier return and duty costs can exceed the item value—so the parcel may be destroyed. In such cases, cancellations or returns are not possible.
Other Policies
Order Confirmation: You’ll receive an email confirmation after payment. If not, please contact our support team.
Combined Shipments: Multiple orders to the same address may be combined (unless you instruct otherwise) to save time and reduce packaging; this may slightly delay the first parcel.
Complimentary Items: Orders exceeding 10 products do not include complimentary items by default. Exceptions may apply at the discretion of our support team.
