This Shipping & Delivery Policy explains how BILLSCARTLLC (347 N Township Rd, Yuba City, CA 95993, USA) ships the physical products you order on billscart.com. It forms part of our Terms of Service.
1. Shipping cost
Shipping is free on every order, worldwide. There is no minimum order value and no hidden handling fee. The price you see at checkout, plus any applicable sales tax shown there, is the total you pay to us.
2. Where we ship
We ship to most countries worldwide, including the United States, Canada, the United Kingdom, the European Union, Australia and the Middle East. We currently cannot ship to Russia, Israel, Iran, Iraq, India, or to any country or person subject to US (OFAC) sanctions. We also cannot deliver to PO boxes, APO/FPO/DPO addresses, freight forwarders or parcel lockers; please use a full street address.
3. Processing (dispatch) times
Order type
Time to dispatch
Ready-to-ship items (in stock)
1–2 business days
Standard-size items made to order
5–10 business days
Made-to-measure / bespoke items
3–4 weeks
Business days are Monday to Friday, excluding US public holidays. Orders placed after 2 pm Pacific time or on a weekend are processed on the next business day. The dispatch time for each product is shown on its product page.
4. Delivery times
Destination
Estimated delivery after dispatch
United States
3–6 business days
Canada, United Kingdom, European Union
5–10 business days
Australia, New Zealand, Middle East, Asia
7–14 business days
Rest of the world
10–20 business days
Total time to receive your order = processing time + delivery time. Estimates are given in good faith based on courier performance and are not guaranteed; customs checks, weather and peak-season volumes can add a few days. If your order has not arrived within 10 business days after the upper estimate, contact us and we will investigate with the courier.
5. Couriers and tracking
All orders ship fully tracked with DHL Express, FedEx, UPS or USPS, depending on the destination. As soon as your order is dispatched you will receive an email with the courier name and tracking number. Tracking may take up to 24 hours to show the first scan.
6. Order confirmation
You receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking when it leaves us. If you do not receive these emails, check your spam folder and then contact us with your order number.
7. Customs, duties and import taxes
Orders shipped outside the United States may be subject to import duties, VAT or customs fees charged by the destination country. These are set by your local customs authority, are not included in our prices, and are payable by the recipient to the courier on delivery. We cannot mark orders as gifts or under-declare their value. If a parcel is refused or returned to us because duties were not paid, we will refund the order price minus the return shipping cost charged to us by the courier.
8. Address accuracy and failed deliveries
Please check your shipping address carefully at checkout. We can change the address free of charge up until dispatch; email sales@billscart.com with your order number. Once dispatched, address changes depend on the courier and may not be possible. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange redelivery or a refund minus the return shipping cost.
9. Lost, delayed or damaged parcels
Lost in transit: if tracking stops updating for 10 business days, contact us. We will open a claim with the courier and, without waiting for the claim outcome, send a replacement or issue a full refund — your choice.
Delivered but not received: please check with neighbours, building reception and the courier's delivery photo first, then contact us within 7 days of the delivery scan so we can investigate.
Damaged on arrival: photograph the packaging and the item and email us within 48 hours of delivery. We will send a replacement or refund you in full, and cover any return shipping.
10. Risk and ownership
Ownership of the goods and the risk of loss pass to you when the parcel is delivered to the address you provided. Until then, the parcel is our responsibility.
11. Changing or cancelling an order
You can cancel or change an order free of charge at any time before it is dispatched — contact us with your order number. Made-to-measure orders can be cancelled within 24 hours of purchase. After dispatch, please use our Returns & Refund Policy.
12. Contact us
BILLSCARTLLC · 347 N Township Rd, Yuba City, CA 95993, USA Phone: +1 (888) 252-2321 · Email: sales@billscart.com Customer service hours: Monday–Friday, 9 am–6 pm Pacific time. We reply within 24–48 hours on business days.
